Your satisfaction matters. Here’s exactly how to reach us and how we handle every inquiry, complaint, and claim — maintained per 49 CFR §375.209.
Call (855) 513-6767 or email office@hermes-moving.com. We investigate, work with you toward a resolution, and keep you informed of the status.
Loss or damage claims are handled under a separate process: file your claim in writing within 9 months of delivery. Claims are administered by Claims Service International (CSI).
If a dispute cannot be resolved, neutral binding arbitration is available at your election for claims of $10,000 or less through the CSI Arbitration Shield program. See our Arbitration program page.
Before your move you also receive the U.S. DOT publications “Your Rights and Responsibilities When You Move” and “Ready to Move?”
Hermes Moving LLC · U.S. DOT No. 7557875 · MC 65918920 · maintained per 49 CFR §375.209 · Fla. Mover Reg. No. IM150009.