📞 Main contact for all inquiries & complaints

Telephone: (754) 295-1213  ·  Email: office@hermes-moving.com

Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. ET  ·  Office: 1328 Wiley St, Apt 114, Hollywood, FL 33019

Who pays for the call: the number above is a direct line (not toll-free). Hermes Moving LLC does not charge you to contact us; you are responsible only for any usage or long-distance charges your own phone provider may apply.

1. How to contact us

You may reach a representative at our principal place of business by telephone, email, or mail during normal business hours — before, during, or after your move.

2. How we record your inquiry or complaint

Hermes Moving LLC records in writing every inquiry and complaint received by any means of communication (phone, email, mail, text, or web form), including the date received, your name and job number, the nature of the matter, and the action taken. This record is maintained in our customer-management system so nothing is lost and every matter can be tracked to resolution.

3. How we respond

  1. We acknowledge your inquiry or complaint promptly — normally within 2 business days.
  2. We investigate, work with you toward a resolution, and keep you informed of the status.
  3. Loss or damage claims are handled under a separate process: file your claim in writing within 9 months of delivery. Claims are administered by Claims Service International (CSI) — www.csipros.org — as described in your bill of lading and estimate. See Valuation & liability.
  4. If a dispute cannot be resolved, neutral binding arbitration is available at your election for claims of $10,000 or less through the CSI Arbitration Shield program (49 U.S.C. §14708). See our Arbitration page.

4. Federal consumer information

Before your move you also receive the U.S. DOT publications "Your Rights and Responsibilities When You Move" and "Ready to Move?".

Hermes Moving LLC · U.S. DOT No. 7557875 · MC 65918920 (pending) · maintained per 49 CFR §375.209.